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Support
Engineering and Maintenance
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Available Service
Features
. Phone-in Systems
assistance: Phone-in assistance is available
for System Software and Application Software inquiries.
Response is immediate for critical calls and within
1 hour for all call. Assistance is available on
Normal Office Hours.
. Preventive
Systems maintenance: We shall perform the
following to maintain the Systems in good working
order on quarterly basic at mutually agreed date.
Install mandatory software patches.
Perform fine-tuning of databases and operating
systems.
Perform fine-tuning of application software.
Inform and provide the relevant updates and
enhancements to the Customer of any know faults
in the system discovered in an installation
of a similar system with other Customers.
Make the necessary changes to support the new
versions of operating system and database.
. Corrective Systems
maintenance: Upon request, we shall take
action to diagnose and rectify the Systems to good
working order. Such action may include providing
temporary procedures to be followed by the Customer
pending restoration of the Systems to good working
order. |
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