Maintenance
First Level Support
Samdisha Support provides 24
hours a day 7 days a week support services as
follows:
- Provides Maintenance Releases of the Application
Software whenever necessary.
- Provides phone-in assistance during Normal
Office Hours.
- Diagnoses and rectifies the Application Software
to good working order upon request.
- Provides technical assistance to complement
to customer development team.
- Provides on-going technical advancement via
our Research & Development.
- Acts as advisor and consultant to customer
in the events of customer losing his key personnel
and threatens to unable to carry on the normal
operation of the Application Software.
- Provides modification and/or enhancement
to the Application Software to meet and comply
with any new regulatory and/or statutory requirements
including but not limited to such directives
that may be issued by the Central Bank from
time to time.
Second Level Support
Samdisha support provides 24
hours a day 7 days a week support services as
follows:
- Telephone assistance with mission-critical
escalation.
- Remote system monitoring & problem escalation,
on-site support when required.
- Software upgrades included at no additional
cost.
- Software release planning & change management
assistance.
- Half yearly preventive maintenance with on-site
application review and performance tuning.
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