Maintenance
and Support
The successful installation, implementation and
continued use of any system depend upon the support
provided by the vendor especially an integrated
application solution system. We believe that customer
support includes, but is not limited to, the initial
conversion period. We believe that each relationship
with a customer is a smart partnership and should
extend beyond the normal maintenance agreement
that describes a customer/Vendor relationship.
Comprehensive
support services must include a long-term commitment
to the continued successful use of our system.
The successes received by our customers in leveraging
of not only the on-going research & development
of the system but also the support provided by
us, is reflected in the continuity of our support
services to our Customers every year.
In
the event that a customer contracts for our Support
Services, the 7 x 24 hours on-site Service Team
will be first level functional and technical support
for troubleshooting and corrective maintenance.
All Application Software related issues, minor
operating system, networking, database problems
will be handled by our First Level Service Team.
Depending on the severity of a problem, we will
determine if on-site support is necessary. All
problems that are unable to be attended to by
our Service Team will be escalated to the respective
vendors service desk facility. Depending on the
nature of the problem, a local engineer will be
dispatched by the vendors. |
